The miracle of technology

Last week I ordered some new valance clips for our blinds because some of the current clips broke. The new clips arrived yesterday but when I opened the envelope I discovered they were the wrong kind. So I took a photo of the correct clip with our digital camera and emailed it off to the company who'd sent the wrong clips so they could see which clips we needed. Just to be on the safe side, knowing some IT dept's block certain attachments on emails, like pictures, I uploaded the picture to the internet and included the URL in the email.

This morning I had a response from the company that the clip is not one they carry. Now the company which sent me the clip is not the company we ordered the blinds through, but I figured the first company had contracted with the second, so it was the second company, the ones that sent the clips, that I'd emailed.

On the first company's website I noticed a button that said Live Chat. Going with my gut instinct, which told me it was not a button to chat live with sexy singles in my area, I clicked the button and a window popped up that said it was contacting a Customer Service Rep, and shortly a message popped up that said I was chatting with Patricia.

I'd already entered my order number so Patricia said she'd locate the clips I needed and would send some right out.

I told Patricia I'd called last week, had been told the same thing, was in possession of replacement clips, but they were the wrong ones.

Then I pasted the url for the picture of the right clip.

Rather than trying to describe what the clip looked like, I was able to show Patricia exactly what I needed.

Patricia said she was printing out a copy of the picture and would send it to the factory with my request, so hopefully this time we'll get the correct clips.

Through the power of technology, I was able to chat to a CSR and not only let her know exactly what item I needed, but show her, too. Awesome!