Heh. Sounds a bit like a Robert Ludlum novel ;)
I had lunch at Quizno's today, which normally I'd enjoy, and I did enjoy the sandwich but that's not what today's entry is about.
Quizno's, if you're not already familiar with it, is a toasted sandwich chain. At the start of the production line your sandwich is loaded with the meat of your choice, on the bread roll of your choice (white, wheat, etc), with the cheese of your choice, then passed through a toaster oven. When it comes out the other end you then get to add your choice of toppings, lettuce, onion, pickles, olives, peppers, etc, well, normally you do.
Today my sandwich emerged and I figured it was my sandwich because I was pretty much next in line, but the lady removing the sandwiches from the oven just tossed in some chopped lettuce, like she'd done with all the sandwiches before, then handed it to the guy next to her, who wrapped it and passed it on to the cashier, who called Next!
I ignored the cashier and stood there in front of the woman.
Next! called the cashier.
Again I ignored him.
Small Parmesan Turkey on Wheat? said the cashier, which was my sandwich.
Oh, I said to him, in staged confusion. Is that my sandwich? You guys don't add extra stuff any more?
The cashier looked at me, now his turn to be surprised, for real.
I wanted pickles and olives, I explained, but the girl never asked me.
The cashier took my sandwich back to the guy who'd wrapped it, who asked what else I wanted. I repeated that I wanted pickles and olives, and again said the girl never asked me.
Yeah, I was being a bit of a bastard, but I could have been a right bastard. Remember I said the girl had tossed in chopped lettuce, like every other sandwich before mine? If I'd been a right bastard I would have said I hadn't wanted lettuce. Then kicked up a fuss if the guy had tried to scrape off the existing lettuce instead of making me a fresh sandwich, from scratch. Now I don't mind a bit of bunny food, but it was added without my being asked. What if I hadn't wanted lettuce? Like the absentee pickles and olives, I hadn't been given a choice.
First day on the job or not. Busy lunchtime crowd or not. I don't care. Make sure the customer is getting what they want. Don't assume, or the customer might just be an asshole.
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3 comments:
One of the reasons I don't eat at Quiznos and prefer Subway is because I don't like lettuce on my sandwiches and yet Quiznos ALWAYS puts lettuce on my sandwiches.
The problem is that they have one person make the initial sandwich and then another person takes over after the toasting process and the 2 people never talk to each other so anything you've told the first person isn't told to the second person. It's very bad planning on their part.
At least at Subway, the person you give your order to stays with your sandwich from start to finish.
You could have played the allergic card. Usually when you do that, they cough up the gift certificates for next time. The trick is to take one bite and then begin coughing while simultaneously adding pressure to your head by holding your breath. Once your face begins to turn red, the manager will most likely begin to panic. After that the ball is in your court and in come the benefits. Course.... I suppose it is worth asking yourself, is it worth that much trouble? The guy I was with in college thought so, and he didn't pay for Mcdonalds for almost 2 weeks.
roflmao wolfgang!! that is great. :)
from one that IS allergic to the sulfites that is usually on lettuce, I'd have freaked out on everyone.
oh... and olives are yukky. :p
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